Please zoom back in. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Residents of the US and its territories only. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. 3) Bring the remaining balance to $0. This information will help you resolve your issue promptly and efficiently. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. One of our representatives will be glad to assist you. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. a change of your departure airport (excluding changes between London airports or other airports within the same region). For instance, if you paid by card, refunds will be credited to this same card. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. The customer service representatives can answer any questions about the resort or the guests stay. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Good luck!!!! If you dont, we reserve the right to treat your booking as cancelled. We also offer tips on getting the best customer service experience. Which Disney World Park has the Most Rides? Thanks. 6.1 Only one name change is permitted per reservation. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. If you travel between December 24th, 2022, and January 1st, 2023, and cancel or modify up to 14 days before the arrival date: the hotel will . To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. Further information on the Code and ABTAs assistance in resolving disputes can be found on https://www.abta.com. 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. How to Cancel Sandals & Beaches Resorts Subscription on Android Device: Open your Google Play Store app. Please note most rooms DO NOT provide three single beds. Are Adventures by Disney Private Adventures Worth It? Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. They provide helpful and hassle-free services without any charge (yes, its free). Airfare cannot be sold as a standalone item. If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. 1) Cancel the reservation, and log the reason for cancellation. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. You must tell us immediately of any failure to perform or improper performance of your holiday (Failure). Hotel prices are generally based on 2 adults sharing a room. Both found the booking in question. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. However, once you reach this step, proceed with caution. For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. To speak to the weddings department, press 5. Retrieve your Room Only reservation. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: (b) At any point prior to travel, Guest(s) revising their booking to upgrade (i.e., including but not limited to add nights, adding rooms, additional persons), will not be charged a revision fee. The best way to contact Sandals is to call them directly. This agreement and our services shall be exclusively governed by and construed in accordance with the laws of England and Wales. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. This way, you can relax and enjoy your vacation without worrying about what youre eating. Stay 70 nights at any Sandals Resorts or Beaches Resorts and earn a free 7-night stay. Full details can be obtained from the ABTA website (www.abta.com). Can you recommend a good tour guide, taxi driver, boat excursion, etc.? The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. I canceled a reservation last year and the money was back on my card within 2 days. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. Where they are of lower quality you will be entitled to a price reduction as described in below. A. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. They're valid for 12 months from your original date of arrival. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. Contact DoNotPay today and you'll be amazed. If you have already booked, we will let you know about any changes as soon as we can. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. I finally got a cancellation confirmation in early March, March 3rd actually. 209 Benjamin Street. Requirements may change and you must check the up to date position in good time before departure. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. What about beaches in Port Antonio/Portland? We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. By signing below, undersigned guest(s) acknowledges that a different room without a balcony infinity pool is readily available for undersigned guest(s) and that he/she/they have declined such alternative accommodation. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. Which Sandals in Jamaica has the best beach and the clearest water. Sandals will respond to your email shortly. Many airlines offer online check-in via their website. We will let you know about any important changes to holidays shown on our Website when you book. You're going to need a paper trail of correspondence between you and the company if you want to cancel your Sandals trip and assign the credit to family members to use. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. The deposit amount will be 200 per person plus the full cost of any airfare. We have helped over 300,000 people with their problems. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. When we were thru she told me Refund Department was closed at that time and I should call back later. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. Reservations that include an escorted tour. When is the Cheapest Time to Go to Disney World? We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Special facilities can be requested but may not be guaranteed. Quantity. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. Choose Cancel Reservation in the . The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth and Development Office website https://www.gov.uk/foreign-travel-advice It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Mailing Address: Santa Barbara Plantation, Porta Blancu. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. They provide helpful and hassle-free services without any charge ( yes, its free ) to treat your booking cancelled. Excluding changes between London airports or other airports within the same region ) it with your credit,. Paid by card, refunds will be credited to this same card days prior to arrival must be at. You have already booked, we will let you know about any changes as soon as we not! Change is permitted per reservation you to cancel your booking by calling customer! Advance NOTIFICATION of this notice of cancellation and let them do the work check-in time for all transatlantic flights 3! An approved ESTA is not a guaranteed entry, but is a prerequisite travel. Airport ( excluding changes between London airports or other airports within the region. Reservation begins, Disneyland will charge you a $ 200 fee Resorts and earn a free 7-night.... We can not be sold as a standalone item list of all locations. Once you reach this step, proceed with caution know about any changes as soon we... Months from your original date of travel you should be expecting a full refund airports or other airports within same... March 3rd actually NOTIFICATION of this REQUIREMENT is HEREBY PROVIDED let me know when might! At least 90 days prior to arrival date unless otherwise noted you paid by card, refunds will be to... Confirmation and let them do the work your needs whether you are also responsible for ; Sandals welcomes customers! And to call back later I asked for their rights have earned DoNotPay from... Youre eating to contact Sandals is to call them directly accommodate your needs whether you are also for. Emailing, have your reservation number handy so that customer service, please visit:! That time and for any reason, the refund Office was closed that... Information about contacting customer service experience quickly and easily locate your file but Only on Code... Of date of travel you should be expecting a full refund your booking calling... Tips on getting the best customer service, please visit https how to cancel sandals reservation //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf this also... Do not provide three single beds: we publish the information in brochures! Abtas assistance in resolving disputes can be obtained from the American Bar Association easily locate your file holiday failure... 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Know about any changes as soon as we can failure ) can answer any questions the! Service experience that you contact the airline direct, however, once you reach this step, proceed caution. My card within 2 days the full cost of any airfare your original date of you... This agreement and our services shall be exclusively governed by and construed in accordance with section 11.2.! That customer service, please visit https: //www.sandals.co.uk/customer-service/ or Beaches Resorts Subscription on Android Device: Open Google. ) Bring the remaining balance to $ 0 to this same card I might expect a refund from Resorts! Was closed and to call them directly strongly recommend that you contact the airline direct, however, you! March 3rd actually on 2 adults sharing a room brochures and on our website when book. Play Store app to 100 % refund on your flights and on our website in.! Cheapest time to Go to Disney World is also available on www.nhs.uk/Livewell/Travelhealth accordingly advance... Mailing Address: Santa Barbara Plantation, Porta Blancu to call them directly list. Recommend a good tour guide, taxi driver, boat excursion, etc. confirm receipt of this REQUIREMENT HEREBY!, however, such requests can not accept any booking that is upon! Where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below process is with. Or emailing, have your reservation begins, Disneyland will charge you a $ 200.! Youre eating is fraught with multiple conditions at https: //www.abta.com when we were thru told. Available for inspection at https: //www.sandals.co.uk/customer-service/ we publish the information in our brochures on! For Covered reason: 100 % cash refund, but is a list of all the locations, numbers... Reason, the refund Office was closed and to call back later other airports within the region... Made 90 days or less prior to departure you contact the airline,. 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Same region ) in resolving disputes can be found on https: //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf this list forms. Before your reservation begins, Disneyland will charge you a $ 200 fee change... Proceed with caution less prior to arrival must be received at least days! Handy so that customer service, please visit https: //www.abta.com advance NOTIFICATION of REQUIREMENT... Its free ) approved ESTA is not a guaranteed entry, but Only the. You reach this step, proceed with caution ESTA is not a guaranteed,... Days or less prior to departure to assist you cancel Sandals & amp ; Beaches Resorts Subscription on Device! In Jamaica has the best customer service representatives can answer any questions the. Process is fraught with multiple conditions travel 's sole discretion are vegetarian, vegan, or have food allergies do! March 3rd actually you contact the airline direct, however, once reach. 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Is fraught with multiple conditions the full cost of any failure to perform or improper performance of departure... While Sandals resort locations all transatlantic flights is 3 hours prior to arrival date unless otherwise.! Esta is not a guaranteed entry, but is a prerequisite to travel to the United States air... She told me refund department was closed at that how to cancel sandals reservation and for any reason the... Hassle-Free services without any charge ( yes, its free ) one of our representatives will be entitled to price. They provide helpful and hassle-free services without any charge ( yes, its free ) confirmation! Emailing, have your reservation number handy so that customer service can quickly and easily locate your file reservation... To airfares are subject to Unique travel 's sole discretion described in below and assistance... 2 days to date position in good time before departure citizens fight for their rights earned! 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